This was a real-time research and system thinking project guided by Mr A. Balasubramaniam . This was to done to critically analyse the current IRCTC system and tweak the system wherever required to make the larger system more effective. This was a field + classroom project. Here, the analysis and synthesis were given more importance than the final outcome.

This was a group project done along with my colleauges at NID. i.e.Anisha Bhatt, Vaibhav Doi & Sangpriya Siddharta Rahi 

Upgrading IRCTC services  :  System Thinking/Service Design

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